Terms of Service

These Terms of Service (the “Terms”) set out the conditions under which a venue (a bar, club, or similar establishment; a “Venue”) uses the services provided by ON THE LISTS (the “Service”). The Terms govern a Venue’s use of the Service. They do not set the conditions of entry for guests visiting a Venue. For how guests’ personal information is handled, please see our Privacy Statement.

1Scope and Definitions

In these Terms, the following words have the following meanings.

• The Service — the entry management and guest list, VIP table management, and online booking and ticketing functions provided by ON THE LISTS, together with any related services.
• Venue — an establishment that has applied to use the Service and has entered into a service agreement with the Service.
• Guest Information — information about guests visiting a Venue that the Venue collects and manages through the Service.
• Individual Agreement — any agreement or order form concluded separately between the Service and a Venue, in writing or by electronic means.

Where these Terms and an Individual Agreement differ, the Individual Agreement prevails.

2Formation of the Agreement

A service agreement is formed when a Venue applies to use the Service and the Service accepts that application. The Service may decline an application, including on the basis of the content of the application or of checks confirming that the applicant is not an organised crime group or a related party.

After the agreement is formed, the Service carries out setup and build work. The Venue may begin using the Service once that work is complete.

The Service does not offer a free trial period.

3Fees and Payment

In consideration for use of the Service, the Venue pays a monthly fee and a setup and build fee charged at the start of the agreement. The amounts are those published on the Service’s website under Pricing, or those set out in an Individual Agreement.

Where, after the Venue has gone live, the Venue asks the Service to carry out build work again — rebuilding the floor map, rebuilding the site, or similar — that work is quoted individually according to its scope and is charged only once the Venue has accepted the quote. Changes to settings in the course of normal operation are covered by the setup and build fee and are not charged separately.

Payment is made either six months in advance or monthly. Where monthly payment is chosen, the monthly fee is 20% higher than the fee payable under six-month advance payment.

Where a Venue uses the Service for a single event, the fee is based on the expected number of guests at that event, and no monthly fee or setup and build fee applies.

Where the Venue uses online booking and ticketing, payment processing fees apply in addition to the above. The rates vary with the market in which the Venue operates and with the terms of its payment processor, and are quoted individually.

Prices are stated in US dollars.

Payment may be made by bank transfer against an invoice, or by credit card.

The Service issues an invoice promptly after the agreement is formed and, on renewal, no later than 30 days before the start of the contract period. The Venue pays by the earlier of the date falling 30 days after the invoice date and the day before the start of that contract period. Where credit card payment is chosen, the card is charged on the first day of the contract period.

If payment is not received by the due date, the Service may suspend all or part of the Service after giving notice. Fees continue to accrue during any period of suspension, and the Service resumes once payment is confirmed.

4Term, Renewal, and Termination

The contract period is six months where six-month advance payment is chosen, and one month where monthly payment is chosen. Unless either party gives notice of termination before the period ends, the agreement renews for a further period of the same length.

Fees already paid are not refunded, and an agreement cannot be terminated part-way through a period paid for in advance. The Venue may choose whether to continue at the end of each contract period.

To terminate, please give notice in writing or by email no later than one month before the end of the contract period.

Where monthly payment is chosen, the contract period is one month, so depending on when notice is given the agreement may end at the close of the period following the one then in progress.

Where a Venue uses the Service for a single event, no continuing agreement is concluded and use is limited to that event. The provisions of this article on contract periods and renewal do not apply in that case.

Please contact us if you would like a longer contract period.

5Handling of Data

The party responsible for Guest Information is the Venue that collected it. The Service stores and processes Guest Information on behalf of the Venue as a contracted data processor. This is the same position set out in article 3 of the Privacy Statement; this article states it from the contractual side.

Data in the Service is technically separated and managed per Venue, and Guest Information held for one Venue is never visible to another. The Service’s operators do not access the content of Guest Information except to the extent necessary for system maintenance and operation.

The Venue may export its own Guest Information at any time during the contract period and load it into its own systems. The Venue is responsible for how exported data is handled.

The Service implements security measures including encryption of communications and stored data, per-Venue access control, authentication management, and log monitoring.

For one month after the agreement ends, the Venue may continue to export its Guest Information. The Service deletes Guest Information after that month has passed, except where retention is required by law, in which case it is retained for the period required.

6Venue Responsibilities

In using the Service, the Venue is responsible for the following.

• Managing its accounts and credentials appropriately, and not allowing unauthorised persons to use them
• Explaining to visiting guests how their personal information is handled, and obtaining any consent required
• Complying with all applicable laws, including Japan’s Act on Control and Improvement of Amusement Business and its Act on the Protection of Personal Information. Venues outside Japan must comply with the laws of the country in which they operate
• Ensuring that the information it enters is accurate and does not infringe the rights of others

The Venue must not copy, modify, or reverse-engineer the Service, provide it onward to third parties, interfere with its operation, or attempt to do any of these things.

7Changes, Interruption, and Discontinuation of the Service

The Service may add, change, or withdraw features. Where a change materially affects a Venue’s use of the Service, notice is given in advance.

The Service may temporarily suspend all or part of the Service for maintenance, to respond to faults, or for other unavoidable reasons. Except in urgent cases, notice is given in advance.

The Service may discontinue the Service. In that case, notice is given no later than one month before discontinuation, and a period is allowed for Venues to export their Guest Information.

Fees already paid are not refunded in that case either. However, where the Service is discontinued at the Service’s own initiative and the Service considers it appropriate, it may refund the portion of any advance payment corresponding to the unused part of the period.

8Disclaimer of Warranties and Limitation of Liability

The Service is provided as is. The Service does not warrant that it will operate without interruption or error, or that it is fit for any particular purpose. Any guaranteed level of availability or other service level is set out in an Individual Agreement.

The Service’s liability to a Venue in damages is limited to the total fees paid by that Venue to the Service in the six months preceding the event giving rise to the claim. The Service is not liable for lost profits or for any indirect or consequential loss.

This article does not apply where the Service has acted with intent or gross negligence.

9Exclusion of Organised Crime Groups

Each of the Service and the Venue represents and warrants to the other that neither it nor its officers is an organised crime group, a member or associate member of such a group, a company related to such a group, a corporate extortionist, a group engaging in criminal activities under the pretext of social or political campaigns, a crime group specialising in intellectual crimes, or any equivalent party, and that it has no relationship with any such party that would attract social criticism.

Each of the Service and the Venue undertakes not to engage, whether itself or through a third party, in violent demands, unreasonable demands beyond legal entitlement, threatening conduct, damage to reputation or interference with business through the spreading of false rumours, deception, or force, or any equivalent conduct.

If the other party breaches either of the preceding paragraphs, a party may terminate the service agreement immediately and without notice. The terminating party is not liable for any loss the other party suffers as a result.

10Changes to These Terms

The Service may change these Terms. Where a change is in the general interest of Venues, or is not contrary to the purpose of the agreement and is reasonable in light of the need for the change, the appropriateness of the revised content, and other relevant circumstances, the Service may make the change after publishing the revised content and its effective date on the Service’s website in advance.

If a Venue continues to use the Service after the effective date, it is deemed to have agreed to the revised Terms.

11Governing Law and Jurisdiction

These Terms and the service agreement are governed by and construed in accordance with the laws of Japan.

Any dispute arising between the Service and a Venue in connection with these Terms or the service agreement is subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

These Terms are made in Japanese. This English text is a translation provided for convenience only; in the event of any discrepancy between the two, the Japanese version prevails.

Last updated · 21 August 2026